Privacy Policy

Personal Information We Collect

Yono Games collects various types of personal information to provide you with our gaming services and ensure compliance with legal requirements. The information we collect includes:

• Account Information: Name, email address, phone number, date of birth, and username
• Identity Verification: Government-issued ID, proof of address, and other verification documents
• Financial Information: Payment method details, transaction history, and banking information
• Gaming Activity: Game preferences, playing patterns, and betting history
• Technical Data: IP address, device information, browser type, and operating system
• Communication Records: Customer support interactions, emails, and chat transcripts

How We Collect Information

We collect your personal information through various methods:

1. Direct Collection: When you create an account, make deposits, or contact our support team
2. Automatic Collection: Through cookies, web beacons, and other tracking technologies
3. Third-Party Sources: From payment processors, identity verification services, and regulatory bodies
4. Public Sources: From publicly available information and social media profiles

How We Use Your Information

Yono Games uses your personal information for the following purposes:

• Service Provision: To create and manage your account, process transactions, and provide gaming services
• Identity Verification: To verify your identity and comply with anti-money laundering regulations
• Customer Support: To respond to your inquiries and provide technical assistance
• Security & Fraud Prevention: To detect and prevent fraudulent activities and ensure platform security
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements
• Marketing & Communication: To send you updates about our services, promotions, and new features
• Analytics & Improvement: To analyze user behavior and improve our platform

Legal Basis for Processing

We process your personal information based on the following legal grounds:

1. Contract Performance: To fulfill our obligations under the terms of service
2. Legal Obligation: To comply with applicable laws and regulations
3. Legitimate Interest: To improve our services and prevent fraud
4. Consent: For marketing communications and optional features

When We Share Your Information

Yono Games may share your personal information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Payment Processors: With financial institutions to process your transactions
• Regulatory Authorities: When required by law or to comply with licensing requirements
• Legal Requirements: In response to legal requests, court orders, or government investigations
• Business Transfers: In connection with mergers, acquisitions, or sale of company assets
• Safety & Security: To protect the rights, property, or safety of Yono Games and our users

Data Protection Standards

When sharing your information with third parties, we ensure that:

1. All third parties are bound by strict confidentiality agreements
2. Data is shared only for the specific purposes outlined in this policy
3. Appropriate security measures are in place to protect your information
4. Third parties comply with applicable data protection laws

Security Measures

Yono Games implements comprehensive security measures to protect your personal information:

• Encryption: All data is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Strict access controls limit who can access your information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Employee Training: All staff receive regular training on data protection and security
• Incident Response: We have procedures in place to respond to security incidents
• Backup Security: Regular backups are encrypted and stored securely

Data Retention

We retain your personal information only for as long as necessary:

1. Account Information: Retained while your account is active and for 7 years after closure
2. Transaction Records: Kept for 7 years to comply with financial regulations
3. Identity Documents: Retained for 5 years after account closure
4. Communication Records: Kept for 3 years for customer service purposes

Data Breach Response

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the breach
• Notify affected users within 72 hours
• Report the incident to relevant authorities
• Take corrective actions to prevent future breaches

Your Privacy Rights

As a Yono Games user, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

How to Exercise Your Rights

To exercise any of these rights, you can:

1. Contact our Data Protection Officer at [email protected]
2. Use the privacy settings in your account dashboard
3. Contact our customer support team
4. Submit a formal request through our privacy portal

How We Use Cookies

Yono Games uses cookies and similar technologies to enhance your gaming experience:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and performance
• Marketing Cookies: Deliver personalized content and advertisements

Managing Your Cookie Preferences

You can control your cookie preferences in several ways:

1. Use our cookie consent manager in your account settings
2. Adjust your browser settings to block or delete cookies
3. Use browser extensions to manage cookie preferences
4. Contact us to opt out of non-essential cookies

Third-Party Tracking

We may use third-party services that collect information about your use of our platform:

• Google Analytics for website performance analysis
• Social media platforms for advertising and analytics
• Payment processors for transaction security
• Customer support tools for service improvement